Privacy Policy

Information you give us. Your name, email address, phone number and relationship to the Member; the Member’s name, phone number, language, time zone, preferences and the help they’d like; payment information (processed by our payment provider); and anything else you add, like people, places and questions.

Information from calls. What the Member says to Kinly and what Kinly derives from it, such as summaries, things worth remembering, mood, requests and bookings. This can include information about the Member’s health, routines, family and finances, if they bring it up. We keep a record of the Member’s consents, in their own words.

Information about bookings. What was arranged, with whom, when, what it cost, and who approved it, along with information we receive from the businesses and partners that carry it out.

Technical information. Device and browser information, log data, call metadata (such as numbers, times and duration), and cookies needed to keep you signed in and to understand how the Services are used.

We don’t currently keep audio recordings of calls. We keep a written transcript only when the Member agrees to it; otherwise we keep a summary. If we ever want to keep recordings, we’ll ask for consent first.

• To provide the Services: make calls, remember context, arrange bookings, and keep families updated.
• To process payments and prevent fraud and abuse.
• To keep people safe, including alerting family when something may be wrong.
• To maintain, improve and develop the Services, including our AI systems, and to do research.
• To communicate with you, including service messages and, with your choices respected, news about Kinly.
• To comply with the law and enforce our terms.

We may create de-identified or aggregated information that can’t reasonably identify anyone, and use it for any lawful purpose.

Kinly asks the Member for consent before calling them regularly, and asks separately before arranging things for them or keeping transcripts. The Member can tell Kinly to stop calling at any time, ask it to keep something out of family updates, and ask to hear what was written about a call. If something suggests the Member may be in danger, Kinly may share it with family, and it tells the Member when it does.

• With family on the account. Summaries, updates and bookings are shared with the family members on the account, within the choices the Member has made.
• With service providers that help us run Kinly, such as telephony, AI model, cloud hosting, database, email and payment providers. They may only use it to provide services to us.
• With businesses and partners that carry out bookings, such as ride, delivery, pharmacy and restaurant partners, as needed to complete them.
• With our affiliates, and as part of a merger, acquisition, financing or sale of assets.
• For legal and safety reasons, when we believe it’s required by law or needed to protect someone’s safety, our rights, or others.
• With consent, or at your or the Member’s direction.

We don’t sell personal information.

We keep personal information for as long as reasonably necessary for the purposes in this policy, such as providing the Services and meeting legal, tax and accounting obligations. When you close your account, we delete or de-identify personal information within a reasonable period, unless we need to keep it for those reasons.

We use technical and organizational measures designed to protect personal information, including encryption in transit and access controls. No system is completely secure.

• You can review and correct much of what Kinly knows in the app, and pause or stop calls there.
• You can opt out of promotional emails with the link in each one. Service messages will still be sent.
• Depending on where you live, you may have rights to access, correct, delete or get a copy of your personal information, and to opt out of certain processing. To make a request, email [email protected]. We may need to verify your identity, and we won’t discriminate against you for exercising your rights. You may use an authorized agent where the law allows.

Kinly isn’t for anyone under 18, and we don’t knowingly collect their personal information. If you believe we have, contact us and we’ll delete it.

Kinly is offered in the United States, and we process information in the United States.

We may update this policy. If we make material changes, we’ll notify you, for example by email or in the app, and update the date above.

Questions or requests? Email [email protected]. See also our Terms of Service.